Tenant FAQs

Answers to Your Most Common Questions

Can you hold a place before I apply?

No.
Do I pay the first month’s rent and last month’s rent with my security deposit?

No. Security deposit and first month’s rent.
How old do you have to be to apply?

You must be at least 18 years old to apply.
Is the deposit refundable?

Refer to the terms of the Holding Deposit Agreement and your lease for refund conditions.
You have a property I want to rent. How do I apply?

Go to the property listing and click the “Apply Now” link.
How do I pay rent?

Through your secure online tenant portal.
I want to get a pet. What should I do?

If the unit is pet-friendly, an additional deposit and monthly pet rent will apply.
My lease expiration is coming, and I want to move out. What should I do?

Provide written notice 30–60 days before your lease ends to let us know your plans.
Who is responsible for paying for repairs & maintenance requests?

Tenants cover damages from human error; for standard maintenance, submit a request via the online portal.